Act · Pillar 04

Proximity Intelligence

A BMW i4 is stranded on the Monash Freeway. Proximity Intelligence scans every nearby patrol and service partner in real time, ranks them by ETA + capability + load, and dispatches the optimal responder — with a live route and a promise it can keep.

Simulation Progress

1 · Breakdown Detected

Telemetry flags an immobilised BMW i4. Drive battery fault, hazards on, vehicle stationary in a live lane shoulder. The event fires before the driver even reaches for their phone.
Drive System
HV fault — immobilised
Position
Monash Fwy, EB — shoulder
Detection Time
0.8s from telemetry event
Hazard State
Hazards ON · live lane adjacent
Occupants
1 adult · safe · in vehicle
Driver Contact
Auto-SMS + iDrive card sent

2 · Proximity Scan

Radar sweep across the live network. Every 365 patrol, contractor and dealer flatbed within 8 km is located, load-checked and capability-matched in under a second.
BMW i4 · WBA…4421 · STRANDED
365 PATROL 07 · 3.1 km
FLATBED MX-2 · 5.8 km
CONTRACTOR K9 · 4.4 km
LIVE NETWORK
SCAN RADIUS:
UNITS FOUND: 0
Patrol 07 · ETA
8:00
Stranded vehicle 365 patrol Dealer flatbed Contract mechanic

3 · Smart Matching & Ranking

Not just nearest — best. Each candidate is scored on live ETA, EV-capability, current job load and historic fix-rate for this fault class.
#1
365 Patrol 07 — EV Specialist
3.1 km · HV-certified · 0 jobs queued · fix-rate 94%
ETA
8 min
CAP
96%
0
Score
OPTIMAL
#2
BMW Melbourne Flatbed MX-2
5.8 km · tow-only · returning from job · fix-rate n/a
ETA
17 min
CAP
62%
0
Score
#3
Contract Mechanic K9
4.4 km · no HV cert · 2 jobs queued · fix-rate 71%
ETA
14 min
CAP
44%
0
Score

4 · Optimal Dispatch

Patrol 07 accepts in one tap. Route locked, driver notified through iDrive with a live ETA that updates every 15 seconds — a promise the network can actually keep.
DISPATCH CONFIRMED · JOB #365-88412

365 Patrol 07 → BMW i4

HV-certified mobile technician · dispatched via Orbit orchestration
Route3.1 km · freeway shoulder approach
ETA8 min 00 s
Fault classHV isolation · mobile-fixable 94%
Driver commsiDrive card + SMS · live tracking link
8:00
Live countdown pushed to the driver's iDrive and phone. If it slips, the network re-evaluates and re-dispatches automatically.
T+0.8s
Breakdown event ingested from vehicle telemetry
T+1.4s
Proximity scan complete — 3 candidate units in 8 km
T+1.9s
Ranked by ETA × capability × load — Patrol 07 optimal (97)
T+9s
Patrol 07 accepted · route locked · driver notified
LIVE
Unit en-route — position streamed to driver every 15 s

5 · Why This Matters

Nearest is easy. Optimal is intelligence — the right unit, first time, with an ETA the driver can trust. That's the Act pillar in motion.
0
Event to optimal match
0
First-visit fix rate
0
Avg wait vs nearest-only dispatch
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