We're not scared of roadside assistance being disrupted. We're the ones doing it. 365 uses live vehicle signals + probability to catch failures before they strip a driver on the side of the road — protecting the moment, and the brand behind it.
Traditional roadside assistance is a reactive business: something breaks, a driver panics, a call comes in, a truck rolls. The whole industry is optimised around responding fast to failure. That model made sense when the car couldn't tell you anything.
Modern vehicles are rolling sensor arrays. Tyres, batteries, thermal loads, fault codes, charge cycles — the car is talking constantly. So the real disruption isn't a cheaper tow. It's using that data to eliminate the breakdown entirely: monitor trends, spot the pattern, run the probability, and reach the driver before the failure — with best efforts to route them to a dealer while the car is still moving.
Yes — that cannibalises a chunk of our own reactive callout volume. We're fine with that. A premium OEM doesn't want more successful rescues. It wants fewer roadside moments, full stop. The brands that own the prevention layer own the customer relationship. The ones that don't will be explaining to their drivers why the car "should have known."
Half a century apart, the oil light still does the exact same job — it tells the driver something's wrong and then waits for them to do something about it.
A single amber bulb behind the speedo and tacho. The driver has to notice it, understand it, and act — pull over, check the oil, get to a garage. Miss it, and the engine's gone. The car warns; the human carries all the risk.
A full digital cluster, hundreds of live signals a second, a beautiful amber icon. And still — the driver is the one expected to act. Same warning. Same burden. Just rendered in higher resolution.
The '70s driver got an oil lamp. The 2026 BMW driver gets a beautiful digital cluster streaming hundreds of signals a second. The technology transformed — the contract never did. The concept hasn't moved an inch: the car still just warns, and the driver is still the one expected to notice, decode, and act. Or break down.
We're in the golden age of AI and data — yet the data mostly just sits there, watched but unused. Collecting it isn't the win. Data you collect but never act on isn't intelligence — it's just a prettier warning light. If we have the signal and don't turn it into a change, an action, an intervention for the customer, then why is it even relevant?
That's the gap 365 closes. We don't just show the light — we see the signal, run the probability, and act: reaching the driver and routing them before the light ever mattered. The data finally does something.
Drag the signals. Watch the probability of imminent failure recalculate in real time. This is a simplified view of the model 365 runs across a fleet — each live signal is weighted, decayed over time, and fused into a single risk score P(fail) per vehicle.
Illustrative model for demonstration. Production weighting is trained per make/model/component on real fleet failure history and continuously recalibrated.
When the model crosses threshold, a coordinated chain fires across the vehicle, 365's AI workforce, the customer, and the dealer — before the breakdown. Press play to watch the hand-off.
Battery, tyre, fault-code & thermal telemetry stream continuously from the connected car.
VehicleSignals fused into P(fail). Trend crosses threshold → predicted failure flagged with a time window.
365 · Predictive AICustomer contacted in the brand's voice: "We've spotted something — let's sort it before it strands you."
CustomerBooking pre-loaded with the predicted fault + parts flagged. Dealer ready before the car arrives.
OEM DealerFixed in a service bay, not on a motorway shoulder. No tow. No stranded driver. Brand protected.
OutcomePredictive RSA isn't a feature OEMs can add later. It's becoming the baseline expectation of a premium connected vehicle. The brands that embed it define the standard. The ones that wait inherit the complaints.
365 already runs the operational intelligence. Adding the prevention layer to your fleet is a partnership conversation, not a research project. Let's build the roadside that never rings.