05 Commercial
The BMW × 365
Proposition
A phased engagement that brings intelligence to the BMW roadside experience — without disrupting what already works.
100+
Years of BMW trust
Built on a standard that doesn't compromise. We extend it — not alter it.
24/7
Operational coverage
HELIX agents running in production. Every case, every hour, every incident.
89%
Prediction accuracy
Sentinel 365 detects vehicle anomalies before they become breakdowns.
// Engagement
Three phases. One outcome.
A structured path from pilot to full BMW integration. Each phase stands alone — and builds on the last.
Phase 01
Pilot
Months 1–3
- 50-vehicle BMW fleet pilot in Melbourne
- AI Triage + Sentinel monitoring live
- HELIX team shadowing BMW dispatch
- Weekly intelligence reports
- Human oversight on every AI decision
Phase 02
Scale
Months 4–9
- Full BMW Assist integration
- AI Call Centre live — all inbound
- Proximity Intelligence enabled
- BMW dealer booking automation
- Measured SLA improvement targets
Phase 03
Embed
Month 10+
- White-label option — BMW-branded AI
- ConnectedDrive deep integration
- Predictive servicing at fleet scale
- Multi-market expansion path
- Ownership of the intelligence layer
// What BMW gets
Measurable outcomes. BMW standard.
40%
Faster response times
72h
Early fault detection
0
Repeated customer context
Let's build this.
Together.
The intelligence is proven. The infrastructure is live. The team is ready. What's next is a conversation about what a BMW × 365 pilot looks like — and what it measures.
Confidential — BMW × 365 — 2026